It’s time to join our workshop and ‘Reboot your CX’! We’ll deep dive into how mature your marketing is within the customer experience domain and help you leverage essential CX strategies to enable a smooth, digital transformation.
Date: 23rd October
Time: 2:30pm for 3pm start
Place: Johannesburg, The Wesley, Bryanston
Date: 25th October
Time: 2:30pm for 3pm start
Place: Cape Town, The Riverclub,
Observatory
According to Gartner, two-thirds of business owners believe digitalization is the key to remaining competitive. Pair that with the fact that by 2020, more than 40% of all data projects will be CX-related, and you have some key business drivers.
90% of companies have a plan to transform to digital. However, only around 25% have mapped out their customer engagement strategy and roughly 14% have actual in-house skills to handle digital transformation. “
jos caelers, engagement factory
The essentials of a digital transformation roadmap
How to manage gaps between internal demand for digital transformation and customers engagement strategy
How other companies successfully transformed to digital and now deliver personalised, one-to-one customer experiences that drive customer engagement.
Get inspired to drive digital transformation within your company
For practical, hands-on advice on 5 steps to help you get started
To connect with CX experts and fellow peers from your industry.
Engagement Factory
With 20+ years of experience in international Marketing and Sales, Jos is an expert within the commercial and digital domain. As founder and CEO of customer engagement agency Engagement Factory, he leverages his extensive knowledge of CRM, online marketing and change management to help organisations create compelling experiences throughout the customer journey.
Engagement Factory
Successfully implementing enterprise-level business and marketing automation systems for the last decade, Stuart Ormiston, CTO of Engagement Factory, is a leading-expert in both the technical and commercial domains. His passion lies in business processes re-engineering and the creation of bespoke systems to not only improve efficiencies and generate revenue but additionally, drive world-class CRM and CX strategies within the drastic change of digital transformation.
Engagement Factory
Debbie Vorster, Marketing Consultant at Engagement Factory developed a strong passion for the CRM and CX space over 10 years ago and since invested her time helping clients develop and enable business, CRM and CX strategies that drive deeper relationships with their customers. With a great focus on ROI and coupled with strong experience in both the agency as well as corporate domain, Debbie's unique skill set enables her to identify pain points in her clients' industries and to translate these into actionable insights.
Engagement Factory
Sarina de Beer, Director at Ask Afrika, creates synergy between business consulting and research. Sarina has successfully blurred the lines between research and the consultation of business-driven clients to ensure that they derive commercial value from research, and is focused on helping to enable the business to become and remain relevant. Sarina is in charge of better navigating client pain points, understanding how this affects them and directing her clients with understanding and context. Her business exposure lies across a range of industries and she has a passion for identifying social trends that impact brand expectations in the financial-services sector and the media industry. Sarina de Beer has two master’s degrees in Psychology and Research Psychology.
Register now for your complimentary pass to our 'Reboot your CX' workshop this October in JHB or CPT.
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