Digital Innovation In South Africa’s Insurance Industry – Achieving Client-Centricity


Tuesday 24 April 2018  9am to 10.30am
Location: Webinar - complete form on right to receive the link

Engagement Factory and Oracle present an Insurance Industry Event on Modern Marketing

Will you join us?

Digital innovation is considered a key to unlocking insurance market potential by leading business consultancy firms. Technology-driven companies put the customer first and create engaging digital experiences. Product offerings can easily be tailored to individual needs and market segments. Costs of serving clients can be drastically reduced while at the same time increasing the number of communication channels. This allows insurers to unlock new markets and ensure lower churn rates.

Oracle and Engagement Factory will bring together pioneering customer experience consultants in the insurance industry to guide you through the best ways to leverage modern technology to unlock new opportunities.





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Our Presenters



Steven Kent

Senior Campaign Consultant, Engagement Factory

Steven is an experienced digital marketer, with over 10 years of work in digital. He has worked with clients such as Insead, Ricoh, Basware and others.

He is a strong advocate of consistently delivering an enhanced, and differentiated customer experience through multi-channel platforms across various touch points of the customer journey.

Shawn Sipman

CX | Strategy Leader – Africa

Shawn is an accomplished and enterprising professional, with over 20 years’ experience in the Information Technology field delivering enterprise software solutions. Shawn has had impressive career success in driving innovative, cross-functional and multifaceted solutions to enterprise challenges. Shawn leverages key strategic insights and applications implementation expertise that optimize operational efficiencies and maximize business growth. For the last 18 years’, Shawn’s main focus been in selling and delivering CX solutions in the UK, South Africa, Dubai and Egypt.

Shawn is passionate about innovation and the impacts that technologies like IoT, AI, Machine Learning and Blockchain will have on the business and consumer environment.